FREQUENTLY ASKED QUESTIONS
Do you have questions about the website design and development services provided by GANZ Creative? If so, check out our FAQ’s below and find all of the information you need to make your decision that little bit easier. If the questions you have are not listed, or if you need further clarification on a specific issue, please feel free to contact us at any time and a member of our team will guide you through the process.
What services does GANZ Creative provide?
At GANZ Creative we provide a broad range of services to help you with your online business, including; new website design and development, website redesigns and updates, on-going website maintenance, website content writing, blog article writing, and business logo design. Contact us today to see how we can be of service to you and your business!
What are your website design packages and service prices?
GANZ Creative has countless website service packages to suit businesses of all shapes and sizes, in every industry imaginable. Our packages are predominantly designed for small businesses, tradespeople, restaurants and cafes, online delivery businesses and e-commerce businesses, however, we also provide custom website design services too, just in case you need something slightly different.
What if I need a custom website that doesn't fit into the packages listed on the website?
If you need a custom website design for your business, which doesn’t quite fit into our standard development packages, that’s not a problem at all! All you need to do is get in contact with us and we can tailor a package to fit exactly what you and your business requires.
I already have a website that I need redesigned or updated. Does GANZ Creative also provide these services?
Of course! At GANZ Creative we don’t just build new websites, we also redesign and update old ones too. We’re even available for short-term maintenance work, if that’s all you need. Our service prices will depend on your requirements, as well as the scale of the work, so please contact us today for a tailored quote.
What payment methods does GANZ Creative accept?
Payment for our services must always be made in advance of the work commencing. We accept online payments through our website, invoiced credit card payments and electronic fund transfers (EFT) into our nominated bank account.
What do I need before I can get started?
In order to get started, you generally only need a Registered Business Name and an Australian Business Number (ABN). Of course, these can also come later, but it is better to have everything in place before we begin so you can claim our service fees as a tax-deduction. In regards to things like your domain name and website hosting, this must be done in a specific way and we ask that you please hold off on registering these where possible. We will instruct you on how to register these in the way we require when the design process begins.
Are there any ongoing costs involved with having a website?
While the initial cost of designing and developing a website with GANZ Creative is fixed, there are of course some instances where additional costs may be required. These usually involve requests for services and features that were not originally in the website package you purchased, or custom design elements that require additional resources.
In addition to this, there are also several on-going expense which are required to keep a website running. These include the following;
Domain Name: The domain name is the online address in which users can find your website. This is required for every website and is usually charged on a monthly or annual basis.
Website Hosting: The website hosting is the physical computer where your website files are stored. This is required for every website and is usually charged on a monthly or annual basis.
Additional Software & Plugins: Some websites require specific software programs or plugins to run certain functionalities, and some of these software programs and plugins require a fee to be paid for the use of the service. This is only required for certain software programs and plugins, and is usually charged on a monthly or annual basis. Please rest assured, however, GANZ Creative will never implement an additional paid software program or plugin to your website, without your prior knowledge and agreement.
Can I register my domain name through GANZ Creative?
Given this, If you already have a domain name, we will require you to transfer this to one of our website hosting packages once we begin the process. If, on the other hand, you haven’t already registered a domain name, please hold off on this until we have consulted you first. If it is absolutely essential that you register a domain name immediately, please proceed using the link below.
I already have a domain name through another provider. Is this OK?
Yes, of course. If you have already registered a domain name with another provider, there is no need to panic! We will guide you through the simple process of transferring it to one of our website hosting plans once we begin work.
Does GANZ Creative provide website hosting packages?
If you are unsure of how website hosting works, or if you don’t know which package to choose, please hold off until you have consulted with our team – we will be more than happy to walk you through the process! If you are confident in your understanding of website hosting and you know exactly what you need, please proceed using the link below;
Can I use a different website hosting provider for my website?
No, unfortunately not. In order for us to design and develop your website in the most efficient and cost effective way, we require that you use our website hosting services. This ensures that all of the software and plugins used to design your website will operate correctly, and that there will be no unforeseen maintenance issues when we officially launch your completed product.
Of course, once your website is finished and it is live and operational on your hosting server, you are welcome to transfer it to another provider at any stage. However, please understand that we make no guarantees as to the functionality of the website on another hosting server, for which it was not specifically built.
Where can I find pricing information on GANZ Creative's domain name and hosting packages?
Who owns the website after it's created?
You! Once your website has been completed and launched to the public, GANZ Creative will issue you with an Intellectual Property Rights Transfer and you will become the official owner of the work. You are free to do whatever you please with your brand new website!
How much input do I get in the design process?
We tailor your entire website around the information that you provide to us! The very first step of the design process is to complete a detailed questionnaire. The questionnaire will cover everything we need to know about you, your business, your goals, your audience, your competition, and the specific website designs that appeal to your taste. We will then take this information and create an initial concept design, to which you will need to provide your input.
We will only continue with the development of your website when you have settled on, and approved your initial concept design, not before.
What if I want to make changes to the design?
Before we start the major development stages of your website, we must first agree on an initial concept design. We require that you complete a detailed questionnaire, which covers everything we need to know about you, your business, your goals, your audience, your competition, and the specific website designs that appeal to your taste.
Once we have received the completed questionnaire, we will take the information you provide and create an initial concept design. The initial concept design will be tailored to your exact requirements and based on your specific input. We will only continue with the development process of your website when you have settled on, and approved your initial concept design, not before.
Once the initial concept design has been approved by you, major changes or alterations can no longer be made. Our developers will begin the tedious process of constructing every page of the website, and every element which has been included in the design. Once this first draft has been completed, you will be given two rounds of slight adjustments. When requested, you will be required to submit your list of adjustments to GANZ Creative, at which time we will proceed to execute them.
Adjustments include things like moving elements slightly around the page, or increasing space between modules. Adjustments do not include major design changes or structural alterations.
Does GANZ Creative provide the content for the website?
If you require content or blog articles written for your website, we can definitely provide this service for you. We have an amazing team of writers who are able to provide you with content and blog articles that are optimised for search engines and create an increased engagement with your audience.
Our standard website design packages, however, are not inclusive of website content or blog articles. If you do not wish to outsource the production of your content to GANZ Creative, you will need to provide this to us so we can populate the pages of your website.
Does GANZ Creative provide the logo design for my website?
If you require a logo to be designed for your business, we can definitely provide this service for you. We have an amazing team of business logo designers who are able to provide you with an amazing logo design for your brand, so you are instantly recognisable to your audience.
Our standard website design packages, however, are not inclusive of a business logo design. If you do not wish to outsource the design of your logo to GANZ Creative, or if you already have a business logo that you want to use, you will need to provide this to us so we can upload it to your website.
Does GANZ Creative provide the images that will be used on my website?
Each website design package comes with an allocation of royalty-free stock images. You can either choose these images yourself, or our designers can choose these on your behalf.
If you require more images than your allocation allows, you will need to purchase them from a reputable provider such as Shutterstock or iStock Photos. Once you have purchased the images you require, you just need to send them through to our designers and we will upload them to the website for you.
Will my website be optimised for search engines?
Yes! Every website designed and developed by GANZ Creative will have Search Engine Optimisation applied to it, as standard.
Will my website be built with mobile-friendly responsive design?
Yes! Every website developed by GANZ Creative will have Mobile-Friendly Responsive Design applied to it, as standard.
How long will it take to build my new website?
Every website is different, and the time it takes to construct or redesign a new website can vary substantially. The approximate delivery time is usually governed by the size of the development and the specifications required, but can also depend on many other factors too, including your ability to provide GANZ Creative with everything we require to complete the job.
Usually, you can expect to receive your fully completed website within three to six weeks. For a more specific delivery timeframe, please consult our website package product descriptions.
Once my website has been built, can I update and change the content myself for free?
Yes. Every website designed and developed by GANZ Creative is built on a robust and reliable Content Management System (CMS). A Content Management System allows you – with no prior experience in programming, design or website development – to add or edit any of the content listed on your website. This means that you are able to make any and all changes to your website yourself, and without the need to hire a developer to do it for you. In addition, you are able to make changes in real-time, and from any location on earth!
Do you provide on-going maintenance after my website has been built?
Yes, GANZ Creative is always available to provide ongoing maintenance services for your website, as required. Please contact us to discuss how we can be of service and to arrange a free quote.
Will I be provided with training on how to manage my website once it's complete?
Once GANZ Creative has delivered your completed website, you will be given access to an online account where you can access all of our website management tutorials and training videos, twenty-four hours a day, seven days a week. In the rare instance that you cannot find what you require, you can contact us and make a request for our team to add it to the website, or we will direct you in the right direction to find the information you need.
If, however, you would prefer to have your adjustments and changes made by our professional team at GANZ Creative, we can also arrange this for you too. Please contact us at any time for a free quote!