FREQUENTLY ASKED QUESTIONS
Do you have questions about the website design and development services provided by GANZ Creative? If so, check out our FAQ’s below and find all of the information you need to make your decision that little bit easier. If the questions you have are not listed, or if you need further clarification on a specific issue, please feel free to contact us at any time and a member of our team will guide you through the process.
What services does GANZ Creative provide?
At GANZ Creative we provide a broad range of services to help you with your online business, including; new website design and development, website redesigns and updates, on-going website maintenance, website content writing, blog article writing, and business logo design. Contact us today to see how we can be of service to you and your business!
I already have a website that I need redesigned or updated. Does GANZ Creative also provide these services?
Of course! At GANZ Creative we don’t just build new websites, we also redesign and update old ones too. We’re even available for short-term maintenance work, if that’s all you need. Our service prices will depend on your requirements, as well as the scale of the work, so please contact us today for a tailored quote.
What do I need before I can get started?
In order to get started, you generally only need a Registered Business Name and an Australian Business Number (ABN). Of course, these can also come later, but it is better to have everything in place before we begin so you can claim our service fees as a tax-deduction. In regards to things like your domain name and website hosting, this must be done in a specific way and we ask that you please hold off on registering these where possible. We will instruct you on how to register these in the way we require when the design process begins.
Are there any ongoing costs involved with having a website?
While the initial cost of designing and developing a website with GANZ Creative is fixed, there are of course some instances where additional costs may be required. These usually involve requests for services and features that were not originally in the website package you purchased, or custom design elements that require additional resources.
In addition to this, there are also several on-going expense which are required to keep a website running. These include the following;
Domain Name: The domain name is the online address in which users can find your website. This is required for every website and is usually charged on a monthly or annual basis.
Website Hosting: The website hosting is the physical computer where your website files are stored. This is required for every website and is usually charged on a monthly or annual basis. Please note that Premium Website Hosting is included in all of our website design packages, for the life of the subscription.
Additional Software & Plugins: Some websites require specific software programs or plugins to run certain functionalities, and some of these software programs and plugins require a fee to be paid for the use of the service. This is only required for certain software programs and plugins, and is usually charged on a monthly or annual basis. Please rest assured, however, GANZ Creative will never implement an additional paid software program or plugin to your website, without your prior knowledge and agreement.
How much input do I get in the design process?
We tailor your entire website around the information that you provide to us! The very first step of the design process is to complete a detailed questionnaire. The questionnaire will cover everything we need to know about you, your business, your goals, your audience, your competition, and the specific website designs that appeal to your taste. We will then take this information and create an initial concept design, to which you will need to provide your input.
We will only continue with the development of your website when you have settled on, and approved your initial concept design, not before.
What if I want to make changes to the design?
Before we start the major development stages of your website, we must first agree on an initial concept design. We require that you complete a detailed questionnaire, which covers everything we need to know about you, your business, your goals, your audience, your competition, and the specific website designs that appeal to your taste.
Once we have received the completed questionnaire, we will take the information you provide and create an initial concept design. The initial concept design will be tailored to your exact requirements and based on your specific input. We will only continue with the development process of your website when you have settled on, and approved your initial concept design, not before.
Once the initial concept design has been approved by you, major changes or alterations can no longer be made. Our developers will begin the tedious process of constructing every page of the website, and every element which has been included in the design. Once this first draft has been completed, you will be given two rounds of slight adjustments. When requested, you will be required to submit your list of adjustments to GANZ Creative, at which time we will proceed to execute them.
Adjustments include things like moving elements slightly around the page, or increasing space between modules. Adjustments do not include major design changes or structural alterations.
Does GANZ Creative provide the content for the website?
If you require content or blog articles written for your website, we can definitely provide this service for you. We have an amazing team of writers who are able to provide you with content and blog articles that are optimised for search engines and create an increased engagement with your audience.
Our standard website design packages, however, are not inclusive of website content or blog articles. If you do not wish to outsource the production of your content to GANZ Creative, you will need to provide this to us so we can populate the pages of your website.
Does GANZ Creative provide the logo design for my website?
If you require a logo to be designed for your business, we can definitely provide this service for you. We have an amazing team of business logo designers who are able to provide you with an amazing logo design for your brand, so you are instantly recognisable to your audience.
Our standard website design packages, however, are not inclusive of a business logo design. If you do not wish to outsource the design of your logo to GANZ Creative, or if you already have a business logo that you want to use, you will need to provide this to us so we can upload it to your website.
Does GANZ Creative provide the images that will be used on my website?
Each website design package comes with an allocation of royalty-free stock images. You can either choose these images yourself, or our designers can choose these on your behalf.
If you require more images than your allocation allows, you will need to purchase them from a reputable provider such as Shutterstock or iStock Photos. Once you have purchased the images you require, you just need to send them through to our designers and we will upload them to the website for you.
Will my website be optimised for search engines?
Yes! Every website designed and developed by GANZ Creative will have Search Engine Optimisation applied to it, as standard.
Will my website be built with mobile-friendly responsive design?
Yes! Every website developed by GANZ Creative will have Mobile-Friendly Responsive Design applied to it, as standard.
How long will it take to build my new website?
Every website is different, and the time it takes to construct or redesign a new website can vary substantially. The approximate delivery time is usually governed by the size of the development and the specifications required, but can also depend on many other factors too, including your ability to provide GANZ Creative with everything we require to complete the job.
Do you provide on-going maintenance after my website has been built?
Yes, GANZ Creative is always available to provide ongoing maintenance services for your website, as required. Please contact us to discuss how we can be of service and to arrange a free quote.
PLEASE NOTE: All of our website design packages come with basic website management services included in the price, for the lifetime of the subscription. Please see our website design package descriptions for a full list of the maintenance services which are included.